Policy

Booking

A $25 security deposit is required for all new clients, full sets, and online bookings. Pay with Venmo, Cash App, Apple Pay, or Zelle. Your deposit goes toward your total service — it’s non-refundable and non-transferable. First-time clients, please fill out the consultation and consent form before your appointment.

Cancellation & rescheduling

Life happens — we just ask for at least 24 hours notice. Less than 24 hours notice is a 50% charge of your scheduled service, and a new deposit is required to rebook.

Late arrivals

Up to 5 minutes late: no charge.
5–10 minutes late: $5 late fee.
10–15 minutes late: $10 late fee.
15+ minutes late: appointment canceled — 50% cancellation fee and a new deposit to rebook. In some cases we can still see you with a $20 late fee.
No-shows: 100% of the service fee, plus a new deposit to rebook.

No-refund policy

All services are non-refundable. If you’re unhappy with your results or experience an allergic reaction, reach out within 48 hours and we’ll make it right with a complimentary fix or removal. We also recommend a patch test before your first appointment if you have sensitive skin.

Service requirements

Lash extensions: arrive with clean lashes. Visibly dirty lashes that can’t be cleaned may require a removal and full set rebook.
Fills: 40–50% retention on each eye. Below 40% and you’ll need a full set.
Mini fills: within 7 days of your last fill, 80–90% retention.
Foreign fills: additional $15. Unworkable previous sets may need removal and a full set.
Waxing: avoid AHA/BHA and vitamin A on the area for at least 7 days.
Avoid caffeine for 3 hours before lashes, and use the restroom before we start. Durations on the site are estimates.

Loyalty

Points live in our loyalty program. Log in on the booking site to see your balance. Accounts are non-transferable and cannot be stacked.

Photos & media

We may photograph your results for Instagram, the website, or marketing. If you’d prefer not to be photographed, say so before your appointment. We’ll never tag you without permission.

Right to refuse service

We reserve the right to refuse service. If we have concerns about lash health, we may recommend a break from extensions. Rude or disrespectful behavior means you’ll be asked to leave with no refund.